Welcome to Heston Automotive website privacy notice.
Heston Automotive respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how Heston Automotive collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to a newsletter or purchase a service.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Heston Automotive is the controller and responsible for your personal data (collectively referred to as "Company", "we", "us" or "our" in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Our full details are:
Full name of legal entity: Heston Automotive
Name of data privacy manager: Eesa Nasim
Email address: firstname.lastname@example.org
Postal address: Heston Automotive Ltd Unit 18/24 Phoenix Distribution Park Phoenix Way
Telephone number: 0208 564 8030
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
● Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
● Contact Data includes billing address, delivery address, email address and telephone numbers.
● Financial Data includes bank account and payment card details.
● Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
● Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
● Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
● Usage Data includes information about how you use our website, products and services.
● Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
How is your personal data collected?
We use different methods to collect data from and about you including through:
● Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:- apply for our services;
- make an enquiry;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
● Where we need to perform the contract we are about to enter into or have entered into with you.
● Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
● Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
● External Third Parties as set out in the Glossary.
● Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your personal data outside the European Economic Area (EEA).
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. (Please see the glossary for more detail)
● Request access to your personal data.
● Request correction of your personal data.
● Request erasure of your personal data.
● Object to processing of your personal data.
● Request restriction of processing your personal data.
● Request transfer of your personal data.
● Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
External Third Parties
● Service providers acting as processors or joint controllers who provide finance, website, IT and system administration services.
● Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
● HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data's accuracy;
(b) where our use of the data is unlawful but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
● Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
● Technical Data from the following parties:
(a) analytics providers;
(b) advertising networks; and
(c) search information providers.
● Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
● Identity and Contact Data from data brokers or aggregators.
● Identity and Contact Data from publicly availably sources.
Good customer service, very pleased with my purchase. Would definitely recommend Heston... Read More
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Great deal on the car and excellent customer service! Highly recommended !!!
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Very happy with my car, great service. Would highly recommend others
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Super fast service, friendly and professional- car delivered right to my door.
Fantastic quick and efficient service would definitely recommend to other users
Great car. Very good condition and been good up until now. Had a small issue but was quickly rectified without affecting me. Overall very professional... Read More
Very good services and a very honest company. I would definitely recommend to my family and friends.... Read More
Nothing but a pleasure to work with Heston. Excellent customer service and great prices.... Read More
Very helpful and honest. Acted in a professional manner throughout my time with him, and would definitely recommend to others. Proved that they have g... Read More
Great service. Explained to me all functions of the car and advised me on which car suited me and my family best also really competitively priced.... Read More
The experience with this company was amazing and went smoothly. Would definitely use Heston automotive ltd to buy a vehicle again.... Read More
Great dealer, we received a very good deal with first class service ! Highly recommended! ! A++++... Read More
I purchased a car from Heston Automotive and I have to say I was delighted with the service that was provided. The sales man was honest about the vehi... Read More
A great service was given, alongside great expertise advice. Great reliable car, would definitely recommnd. Heston Automotive has it all.... Read More
happy with car happy with service and a very professional experience
I had an appointment booked for Heston Automotive Ltd but arrived early. This was not a problem I was seen promptly. The sales adviser was extremely i... Read More
No problems, happy to answer all questions, hope to deal with again
The quality of customer service was at a high, the car was in amazing condition just as the pictures . I highly recommend Heston automotive when looki... Read More
Came to purchase a VW golf which was an excellent purchase . Car was in mint condition and got a good deal on that by a very polite and professional s... Read More
Heston Automotive is a trusted car dealer. We got a fantastic support from the company . the car was in a perfect and immaculate condition. the repres... Read More
We were extremely pleased with our experience and the high standard of services we were provided by Heston Automotive. We recently purchased a car fro... Read More
Very good service and professional. Would recommend and use again.
Excellent customer service delighted with my purchase
From the moment we called to ask if the car was available to getting the car dropped off to our house at a convenient time Heston Automotive was incre... Read More
Quick service, quick to reply to questions. Smooth purchase process
Very professional communication was very clear and I found that they were there to help me find the best car for me rather just selling me anything... Read More
Very good service. Not the first time I've bought car from here. Will do business again.... Read More
Simple. Trust, professionalism and very helpful. That's what I can say about Heston Automotive LTD. Thank you... Read More
Great experience using Heston Automotive. Very good selection of cars in good condition. Purchased a VW Golf that was in very good condition, low mile... Read More
From beginning to end, the Car Dealer here was superb. He was never pushy on the vehicle you may have come to view, in fact at times he suggested what... Read More
Put the fun back in buying a car. The whole process from beginning to end was excellent. No pressure sales. If you have had a bad experience like I ha... Read More
Brought a great car from here. The dealer was really helpful and ensured we were happy before leaving. Would definitely come here again.... Read More
Friendly, thorough, professional. Saw me out of opening hours. Answered all questions. Car is an absolute gem.... Read More
One of the most friendly person ive met. Cars on point. Has kept car clean. Finance was really easy through heston automotive... Read More
Honest, credible and super helpful dealer, the best experience I’ve had buying from a dealer. No pushy sales, just a good honest advice. I bought a... Read More
So happy I found this dealership. Firstly, he picked me up from the station which is going beyond the call of duty. And then the transaction was easy... Read More
Extremely happy with my new car! Couldn’t believe how professional and helpful the dealer was. Left with complete confidence that I was buying a top... Read More
Good friendly customer service . Very well organised.
Very helpful in all respects. Time will tell, but my wife and I are pleased with the 2009 Golf we have bought which feels almost new. Excellent servic... Read More
A very thoughtful and customer oriented company. Clear, friendly service. He went out of his way to fix problems and sorted out the administration for... Read More
They dropped off the new car and took my old car (part exchange). They even did my road tax (plus cancelled my old road tax as well) for me and gave m... Read More
Really friendly, very efficient service.finance for my 14 plate Golf was arranged and approved within minutes.Very professional!Documentation ,road ta... Read More
Superb service ... really reliable and quality car! I travelled all the way from Rochdale, near Manchester and was not disappointed with the car for m... Read More
We have had excellent service from Heston Automative. The salesman was friendly, very helpful, bringing the car to our house to test drive answering a... Read More
Great experience! Very polite and professional.. would recommend buying from here!... Read More
Really friendly , polite and very efficient service. Road tax and drive away insurance was done on the spot ,ready for the car to be driven away the s... Read More
Quick and easy, Great cars at great price. Thanks for all the help. Would Highly Recommend this place... Read More
We had a very pleasant experience and Eesa made the process for first time buyers like me and my wife a comfortable experience. The Ford Focus that we... Read More
All good, car turned out to be exactly as described, I’d travelled from Ireland to buy it so I was relying on the salesman to be completely straight... Read More
The car i bought was professionally describe and the salesman very helpful i strongly recommend this company... Read More
Highly Recommend, Customer Service was Exceptional, My New Car Is A Dream, Thank you all at Heston Automotive Ltd... Read More
Good and helpful customer service. When I bought the car they did the documents so fast.... Read More
Very friendly and professional service. Very good selection of car at reasonable price. Would definitely recommend this garage to anyone .... Read More
Great experience great guy really helpful HIGHLY RECOMMENDED
My experience at Heston automotives has been great, the customer service is five star. Upon arrival at Heston Automotives myself and my friend were of... Read More
Bought a 2016 Merc A-Class . Buying my car from Heston was a very positive experience on the whole. They were very accommodating and helpful. Before m... Read More
It’s my first time I bought a card from them. it was amazing experience, brilliant customer service I really love it...... Read More
Service was quick, efficient and I was able to schedule a viewing for the car and left with the car an hour later. Everything was so quick and made me... Read More
Just bought Audi Q7 very pleased with it the staff very friendly they changed everything I asked them to change I would recommend everyone to buy from... Read More
Very professional and very understanding. Also very prompt response time...I got the vehicle I was interested and I don't have any issues with it. I w... Read More
It was a very pleasant and straight forward transaction , great service by Essa (genuine and customer focused). Did help me in every way possible and... Read More
Really good service explained every thing about the car and great aftercare
Car, absolutely amazing Mercedes A class in a very rare Violet Noir colour with full leather, sunroof, DVD player plus many more features. Salesman Ee... Read More
the service was very very good the garage and the cars where tip top the salesman is great young man I was pleased I would used them again... Read More
Bought a Merc E class 350CDI from Heston Automotive's and it was a great experience. I’ve Always dreaded having to deal with car dealers but the sal... Read More
I work in customer services and all I can say is that the entire experience was amazing. Would definitely stay in touch with Eesa. I recommend anyone... Read More
Excellent customer service Very happy with my car Aftercare service 5***** Highly recommend... Read More
Exceptional Customer service , great price very welcoming.. Car was in immaculate condition. Best experience iv ever had at a dealer..couldn't recomme... Read More
Excellent....plenty of knowledge...willing to help...very friendly...
great car dealer a pleasure to deal with
Excellent choice of cars and great customer service 👍👍👍
Excellent. First experience for me dealing with Car dealers. Felt unsure initially, in case I got cheated, especially after hearing some horror storie... Read More
Great service and wasn’t made to feel under pressure. I had plenty of help and guidance with setting up my new car. Would definitely recommend.... Read More
Great experience from the Dealership, can recommend people to give them a try. provide a professional service and always willing to assist with querie... Read More
Amazing dealership, excellent quality cars and very good staff can't get better than that... Read More
My experience with this company has been more than anything I would’ve imagined when buying my first car. The simplicity and professionalism for the... Read More
Brilliant customer service from the moment I walked in to the showroom . Purchased a Mercedes and was treated greatly from staff from start to finance... Read More
GREAT DEALERSHIP! I had such a great experience with Heston Automotive! Absolutely love the set up in the dealership and the service was second to non... Read More
Highly recommend! Found them very helpful and honest right from the start and provided great customer service. The car dealer has some excellent cars,... Read More
Really good and helpful staff. Isa help me with everything and sort out everything and I drove car in 1 hours great guy to deal with. Nice clean cars.... Read More
Contact DetailsHeston Automotive Ltd
Phoenix Distribution Park
Phoenix Way Middlesex TW5 9NB 0208 564 8030 email@example.com